Auto Safety House
  • Phoenix, AZ
  • Phoenix, AZ, USA
  • Hourly
  • Full Time

Parts Customer Service Representative (Phoenix, AZ):

Auto Safety House is seeking a full-time Parts Customer Service Representative to provide knowledgeable, timely, and friendly service and advice to internal and external customers for bus, medium duty, truck, and trailer parts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide a high level of customer service to internal and external customers.
  • Adhere to all company policies and procedure.
  • Handle internal & external customer concerns in a friendly and professional manner.
  • Provide Express Checkout service to customers waiting at parts counter.
  • Daily cleanliness of Showroom, which includes facing shelves, dusting, filling empty stock.
  • Maintain stock levels on showroom displays. Keep the displays neat and orderly.
  • Maintain and update inventory locations, with correct bin locations with real time updates.
  • Establish professional working relationships with all departments and branches of the company.
  • Suggest product changes, additions, and stocking levels.
  • Make sure all non-stocking parts are returned to the vendor and all refunds and credits are applied for and processed in a timely fashion.
  • Tracking of Return Material Authorization, verify parts are either Returned to Stock or Returned to Vendor.
  • Responsible for core returns, working with Parts manager.
  • Work closely with the warehouse and purchasing managers to resolve daily issues.
  • Always keep a clean and professional appearance.
  • Attend counter meetings and training sessions.
  • Process daily parts returns, RMA's, RGA's and return purchase orders associated with return function.
  • Responsible for core return processing.
  • Maintain a clean, efficient, and safe work environment.

 

REQUIREMENTS:

  • At least 2+ yrs experience in related parts sales
  • Proven superior customer skills
  • Moderate computer skills toinclude Outlook and all Microsoft programs
  • Professional demeanor

 

DESIRABLE SKILLS:

  • Light duty trailer parts product knowledge (axles,brakes,hitches)
  • Automotive/Truck/Trailer Lighting product knowledge
  • Thomas Bus, Cummins, Freightliner software experience
  • Front/back counter sales experience
  • Emergency lighting product knowledge
  • Bus parts product knowledge experience

EDUCATION

  • Minimum High School diploma or equivalent.

BENEFITS:   Auto Safety House offers a competitive wage and benefits such as medical, dental, vision, life, short-term & long-term disability, 401k, PTO, paid holidays, and a safe work environment.

EOE/AAP/M/F/Vets/Disabled. DFWP.

Auto Safety House
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