Auto Safety House
  • Phoenix, AZ
  • Phoenix, AZ, USA
  • Hourly
  • Full Time

Service Advisor (Phoenix, AZ):

SUMMARY: Responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of vehicles.


  • Meet and greet service customers, taking service calls from customers.
  • Advise customers daily of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
  • Open and close service repair orders.
  • Determine progress of repair/service orders and inform customer daily.
  • Address customer's questions/needs promptly and professionally.
  • Establish long-term positive relationships with customers.
  • Identify service needs of customer vehicle based upon historical service data.
  • Backup for warranty processing.
  • Any other duties assigned.
  • Know and follow all of Auto Safety House's health and safety rules, such as safe work practices and standard operating procedures.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Proven track record of achieving or over-achieving goals.
  • Outstanding communication skills.
  • Professional appearance and work ethic.
  • Great attitude with a high-energy personality.
  • Superior customer service skills.
  • Basic understanding of vehicle systems.
  • Moderate computer skills to include Microsoft Excel, Word, and Outlook.
  • Valid driver's license with ability to obtain CDL.


  • Preferably 3+ years in the medium-heavy vehicle service industry.
  • Knowledge of warranty processing preferred but not required.
  • Familiar with gas and diesel engines.
  • Knowledge of AC repair.
  • Knowledge of DOT Inspections.
  • Knowledge of AZ state minimum standards for school buses
  • Class B CDL


  • High School diploma or equivalent combination of education and experience.

BENEFITS: We offer a competitive wage along with benefits such as medical, dental, life, short & long term disability insurance, safe work environment, PTO, paid holidays, & 401k.

EOE/AAP/M/F/Vets/Disabled. DFWP.

Auto Safety House
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